Frequently Asked Questions

The Royalton New York is located on West 44th Street between 5th and 6th Avenues in Midtown Manhattan.

The mailing address is:
Royalton New York
44 West 44th Street
New York, NY 10036

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• Check-in: 3 PM
• Checkout: 12 PM

Please note that guests must be 21 years old to check in to the hotel.

The Royalton New York's daily facility fee of $35 plus tax includes Wi-Fi, unlimited local and international phone calls and access to the fitness center.

No, we do not offer room service.

Valet parking is available at the following rates (including applicable taxes):

$80 per 24 hours for standard size vehicles
$90 per 24 hours for oversized vehicles

Self-parking is offered in the Hippodrome garage (located just west of the hotel on 44th Street) at the following rates (including applicable taxes):

$58 per 24 hours for standard size vehicles
$78 per 24 hours for oversized vehicles

Please note that for self-parking, payment is accepted at the garage, not at the hotel.

Yes, there is a fitness center on the 4th floor with Peloton bikes, cardio machines and strength-training equipment.

Yes, Wi-Fi is included in the facility fee. No password is needed.

If you misplaced an item during your visit to the Royalton Hotel please submit a claim here. If prompted, enter the client identification number 34217. You will receive a response regarding your personal property within 72 hours.

Breakfast is not included in room rates, and not available at the hotel.

No, the hotel does not currently have a restaurant and bar.

No. Each room has its own cooling unit built into the wall. In the winter, the cooling function is turned off and these units circulate heating from a separate hot water coil.

Yes, we have some connecting rooms. Please call the front desk to inquire.

No, we do not offer in-house laundry service. However, we can arrange to send out your dry cleaning Monday through Saturday. There is a laundry bag inside each guestroom closet with dry cleaning pricing, information and pick-up times.

We welcome one dog up to 20 pounds per guestroom, with a fee of $125 plus tax. Dogs may not be left unattended, and must be leashed in hallways and public areas of the hotel. Unfortunately, we aren't able to welcome cats or other pets.

No. We have a limited amount of air mattresses available for an additional charge of $25 per night, as well as a limited amount of Pack 'n Plays available upon request for no additional cost.

Yes, each guestroom has a small refrigerator. A limited number of additional refrigerators are available by request.

We are a cashless property. We do not accept cash as a method of payment. A valid credit card is required at check-in.

Upon check-in, the Royalton New York will place a $100 deposit for incidentals on your credit card. If no incidentals are purchased during your stay, the hotel will release the incidental deposit on the day of your departure. Depending on your financial institution, it can take up to 10 business days for the funds to return to your available balance.

Yes! We can hold up to three parcels at no charge. For each additional parcel, there is a fee of $20.

No, the hotel does not have ice machines. Ice is available on request, just call the front desk!

Yes, both an iron and ironing board are located in the closet.

Yes, all televisions are equipped with Chromecast, which allows you to use your personal devices to interact on a larger screen. All televisions have HDMI ports as well.

Some guestrooms have fireplaces which are a decorative architectural detail and are not functional.

The guestroom bedding is made with feather products. Hypoallergenic bedding is available upon request; please let us know at the time of booking.

The closest pharmacy is located at the corner of Broadway and 40th Street:

CVS
1440 Broadway
New York, NY 10018

In each guestroom, the Royalton New York offers shampoo, conditioner, body gel and lotion by Pure Brand. Hair dryers and makeup mirrors are provided as well.

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Forget something? Give us a call at the front desk. We keep Q-tips, shower caps, toothpaste, deodorant, sewing kits, tampons, universal adaptors, slippers, razors and shaving cream, collar stays and electric water kettles on hand.

We are unable to book babysitting services. However, we recommend:

Baby Sitters' Guild
212-682-0227
babysittersguild.com

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The Royalton New York Hotel processes all travel agent commissions through Onyx CenterSource. To check the status of a commission, log in to the Onyx Portal. To request a missing travel agent commission, please submit a dispute via the portal. All other inquiries should also be made via the portal. Please note processing and payment of a commission usually takes 30 business days.